Account, invitations and access verification

A private case is not opened through ordinary public registration. Access is created by an invitation to a specific case or operator approval and is bound to the designated email address.

Colonela verifies control of the mailbox with a six-digit one-time code of limited validity. On first access the user sets a personal password. Neither the code nor the password should be shared with the supervisor, support or anyone else.

The client sees their case and the functions allowed by their role. Within the granted mandate, the supervisor may help with classification, planning, documents and communication. A person invited only to upload documents cannot see the rest of the case.

If a code, password or device may have reached another person, contact info@colonela.com without delay. Access can be suspended or revoked; the history of security actions is retained.